Apesar do crescimento acelerado do comércio eletrônico nos últimos anos, o mercado de vendas pela internet é altamente concentrado. São mais de 3 mil lojas on-line no País, mas cerca de 20 grandes grupos abocanham quase 80% do total faturado com a comercialização de produtos e serviços pela Web.
Diante desse cenário, a alternativa para as micro e pequenas empresas se inserirem nessa área e atingirem esse tão desejado consumidor passa pela especialização e a parceria com outros empreendimentos. "As oportunidades das micro e pequenas estão na criação de nichos de mercado. Não dá para competir diretamente com as grandes", diz o diretor-geral da e-Bit, empresa especializada em marketing on-line, Pedro Guasti. De acordo com ele, se o consumidor tiver de optar entre uma loja grande, famosa e fácil de achar na internet e uma microempresa sem uma marca tão forte, preferirá a primeira, até pela insegurança que muitos têm em relação às compras pela rede.
Para o diretor, é fundamental ter a iniciativa de oferecer um produto diversificado e estabelecer parcerias com os grupos grandes, para que incorporem os produtos nas suas próprias lojas. Já para o presidente do Serviço Brasiliero de Apoio às Micro e Pequenas Empresas (Sebrae) do Distrito Federal, José Carlos de Luca, a inserção no mercado deve ser feita em etapas e com calma. O importante é que a empresa esteja preparada quando começar a vender pela internet. "Se você não for bem atendido na primeira vez que você compra algo em um site, nunca mais você compra nada lá", esclarece.
Para fazer frente ao mercado concentrado e à força dos grandes grupos, o presidente do Sebrae-DF aposta na união entre os pequenos. "É importante que se organizem em grupos de produção que construam uma rede. O que um não tiver, passa para o colega. Assim, ninguém perde negócio", sugere.
Sucesso
O empresário Anthony Moreira, de 29 anos, montou a loja virtual de seu empreendimento há cerca de três anos. Hoje, no site da AcmeDigital, que trabalha com a venda e manutenção de videogames, peças e aparelhos eletrônicos, é possível escolher e encomendar qualquer um dos produtos comercializados na loja física. "Dificilmente as nossas vendas pela internet deixam de representar ao menos 50% do nosso faturamento", revela Anthony. Na hora da compra, basta o preenchimento de um formulário. E a empresa já está em processo avançado para estabelecer uma parceria com os cartões de crédito Visa e Mastercard para que seus clientes tenham mais segurança na hora de adquirir um produto.
O sucesso na rede foi tanto que AcmeDigital hoje tem um braço que vende assistência para outras empresas que desejam se aventurar pela internet.
Fonte: Jornal de Brasília
Mostrando postagens com marcador shopping. Mostrar todas as postagens
Mostrando postagens com marcador shopping. Mostrar todas as postagens
terça-feira, 17 de julho de 2007
segunda-feira, 9 de julho de 2007
Ten Tips for Online Couponing
If I’ve learned one in my career in retailing and the Internet, it is that people love the opportunity to save money. And they hate it when somebody else is getting a bargain when they aren’t. This is how I got started in the online couponing business. I noticed when I was checking out online there were boxes for discount codes, and I never had any.
Online shopping is still in its infancy, but it continues to experience tremendous growth as retailers amplify security measures and people simply become more comfortable with the process and the convenience. But right off the bat, the idea of “couponing” was part of the Internet shopping experience. And in the three years I’ve been operating CouponCabin.com, I’ve been able to take notice of what works well for retailers offering discounts for online shopping and what doesn’t. These are my top 10 tips for Internet merchants.
1. When creating coupons for the first time, merchants tend to forget that they must create coupons that appeal to a wide audience and are simple to apply. One of the most common mistakes is creating a coupon that is valid only for a specific product or product category. Alternatively, merchants will create coupons that appear general but actually include as many as 30 or more brand and product exclusions. In limiting the product range, merchants are also limiting potential customers.
2. A complicated coupon code is another common problem among merchants using coupons for the first time. Many users tend to write down coupon codes on paper before entering them, so long and complex codes leave room for error. Coupon codes should be short and simple and should avoid using characters that can be misinterpreted, so as “0” and “O.”
3. It is a safe assumption that a greater discount will result in a higher conversion rate, but here are some additional best practices for creating effective coupons:
- Offer a solid discount of at least 5%.
- Keep the coupon generic to all orders or a category.
- Establish a coupon expiration date to create a sense of urgency.
- Create a clear landing page recognizing the discount.
4. Coupons offering a flat rate discount in dollars, such as $10 off a purchase of $50 or more, are very popular. These coupons tend to attract more clicks and have a better conversion rate for sites whose average order totals less than $100. Alternatively, sites with an average transaction size of more than $100 find that coupons offering a percentage discount, such as 10% off a purchase of $100 or more, often perform better. And coupons that provide a discount with a low minimum purchase threshold, such as $5 off a $15 purchase, or even no minimum at all, such as $10 off any order, consistently result in high conversion and clickthough rates.
5. Merchants commonly try to create coupons with a minimum spending requirement that is higher than their average order. By imposing such a minimum spending requirement, the merchant is subtly suggesting that the consumer add an extra item or two to their product order. An example might be a book merchant whose average order is two items totaling $40. Recognizing this average, the merchant would typically offer a 10% off coupon for orders of $60 or more, thus enticing the consumer to add another item to his order to meet the minimum.
6. Free-shipping coupons are also quite popular with merchants, as they consistently perform well. With shipping costs constantly on the rise, consumers take advantage of these coupons, particularly for sites that would normally charge more than $6 in shipping fees.
7. Because new customers typically have larger orders than repeat customers, many online merchants now try to attract first-time buyers by offering them greater discounts. Whereas repeat customers may expect coupons offering 10% off their order, new patrons might enjoy a 15% discount for their first purchase.
8. Another rule of thumb is that user-friendly coupons lead to higher conversion rates. Overall, coupons have a better performance when they can be activated from the user’s click, thereby skipping the step where the consumer must enter the coupon code during the checkout process.
9. At checkout, sites that do choose to use coupon codes should keep their entry boxes clearly marked so that users can find them easily. Entering the coupon code or clicking on the link should activate the code and allow the user to see his discount. It is best that the discount be seen as a line item in the shopping cart before the customer completes the transaction so that the savings are visible and the consumer knows that the discount has been applied.
10. Finally, coupons should be linked to a specific page. Merchants new to the world of Internet coupons will sometimes link a category-specific coupon to a generic landing page, leaving the customer to search for the discount or appropriate page. Merchants should make every effort to link a coupon directly to a landing page that represents the discount. By customizing this landing page, merchants save the consumer time and ensure the shopper that his coupon has been activated. This simple task typically results in considerably higher conversion rates.
Overall, the performance of a coupon is largely dependent on where it can be found on the Web. A more established site will have the ability to generate repeat traffic and develop a loyal consumer base familiar with the concept and use of online coupons. As such, these established sites will see higher conversion rates than sites that are relatively unknown.
Scott Kluth is the president/founder of CouponCabin.com, an online aggregator of consumer discount codes/coupons in Internet retailing.
By Scott Kluth
Online shopping is still in its infancy, but it continues to experience tremendous growth as retailers amplify security measures and people simply become more comfortable with the process and the convenience. But right off the bat, the idea of “couponing” was part of the Internet shopping experience. And in the three years I’ve been operating CouponCabin.com, I’ve been able to take notice of what works well for retailers offering discounts for online shopping and what doesn’t. These are my top 10 tips for Internet merchants.
1. When creating coupons for the first time, merchants tend to forget that they must create coupons that appeal to a wide audience and are simple to apply. One of the most common mistakes is creating a coupon that is valid only for a specific product or product category. Alternatively, merchants will create coupons that appear general but actually include as many as 30 or more brand and product exclusions. In limiting the product range, merchants are also limiting potential customers.
2. A complicated coupon code is another common problem among merchants using coupons for the first time. Many users tend to write down coupon codes on paper before entering them, so long and complex codes leave room for error. Coupon codes should be short and simple and should avoid using characters that can be misinterpreted, so as “0” and “O.”
3. It is a safe assumption that a greater discount will result in a higher conversion rate, but here are some additional best practices for creating effective coupons:
- Offer a solid discount of at least 5%.
- Keep the coupon generic to all orders or a category.
- Establish a coupon expiration date to create a sense of urgency.
- Create a clear landing page recognizing the discount.
4. Coupons offering a flat rate discount in dollars, such as $10 off a purchase of $50 or more, are very popular. These coupons tend to attract more clicks and have a better conversion rate for sites whose average order totals less than $100. Alternatively, sites with an average transaction size of more than $100 find that coupons offering a percentage discount, such as 10% off a purchase of $100 or more, often perform better. And coupons that provide a discount with a low minimum purchase threshold, such as $5 off a $15 purchase, or even no minimum at all, such as $10 off any order, consistently result in high conversion and clickthough rates.
5. Merchants commonly try to create coupons with a minimum spending requirement that is higher than their average order. By imposing such a minimum spending requirement, the merchant is subtly suggesting that the consumer add an extra item or two to their product order. An example might be a book merchant whose average order is two items totaling $40. Recognizing this average, the merchant would typically offer a 10% off coupon for orders of $60 or more, thus enticing the consumer to add another item to his order to meet the minimum.
6. Free-shipping coupons are also quite popular with merchants, as they consistently perform well. With shipping costs constantly on the rise, consumers take advantage of these coupons, particularly for sites that would normally charge more than $6 in shipping fees.
7. Because new customers typically have larger orders than repeat customers, many online merchants now try to attract first-time buyers by offering them greater discounts. Whereas repeat customers may expect coupons offering 10% off their order, new patrons might enjoy a 15% discount for their first purchase.
8. Another rule of thumb is that user-friendly coupons lead to higher conversion rates. Overall, coupons have a better performance when they can be activated from the user’s click, thereby skipping the step where the consumer must enter the coupon code during the checkout process.
9. At checkout, sites that do choose to use coupon codes should keep their entry boxes clearly marked so that users can find them easily. Entering the coupon code or clicking on the link should activate the code and allow the user to see his discount. It is best that the discount be seen as a line item in the shopping cart before the customer completes the transaction so that the savings are visible and the consumer knows that the discount has been applied.
10. Finally, coupons should be linked to a specific page. Merchants new to the world of Internet coupons will sometimes link a category-specific coupon to a generic landing page, leaving the customer to search for the discount or appropriate page. Merchants should make every effort to link a coupon directly to a landing page that represents the discount. By customizing this landing page, merchants save the consumer time and ensure the shopper that his coupon has been activated. This simple task typically results in considerably higher conversion rates.
Overall, the performance of a coupon is largely dependent on where it can be found on the Web. A more established site will have the ability to generate repeat traffic and develop a loyal consumer base familiar with the concept and use of online coupons. As such, these established sites will see higher conversion rates than sites that are relatively unknown.
Scott Kluth is the president/founder of CouponCabin.com, an online aggregator of consumer discount codes/coupons in Internet retailing.
By Scott Kluth
quinta-feira, 5 de julho de 2007
Web 3.0 ensinará computador a pensar
Os serviços de busca serão um dos maiores favorecidos pela terceira geração da internet e suas inúmeras possibilidades. Embora ainda em fase de pesquisa e experimentações, espera-se, da denominada web 3.0, um melhor atendimento aos anseios dos usuários conforme suas preferências. A opinião é de Eduardo Favaretto, criador do site iBuscas, gestor de aplicações e recursos online via web, e especialista em tecnologia da informação e internet, para quem a web 3.0 prevê a criação de um outro nível de busca da informação, oferecendo resultados customizados de acordo com a necessidade real do usuário.
De acordo com Favaretto, a concretização da web 3.0 será resultado da junção da experiência e conhecimentos adquiridos com a tecnologia semântica (significativa) que, embora pareça novidade, é discutida há anos por Tim Berners-Lee, britânico responsável pela criação da world wide web. “De maneira dedutiva, a web 3.0 irá atribuir significados claros e mais específicos aos conteúdos das páginas, interpretando e contextualizando dados. É a tentativa de inverter a solução de como melhorar o acesso a grandes volumes de informações: a máquina fará o papel do homem e não o homem o da máquina.”
Eduardo explica que, se hoje o usuário usa as opções de busca avançada para refinar o resultado de uma busca, os melhores resultados são obtidos graças a seu esforço humano de discernir o uso das palavras-chaves corretas e de vasculhar o resultado final apresentado. “A próxima geração de buscadores pensará por você, pois, os dados e as informações já estarão construídos e amparados por categorias, numa linguagem que faça sentido para a máquina - o princípio será: incluir informação sobre a informação", afirma o especialista.
Além da inteligência artificial, os melhores serviços de busca também contarão com o auxílio direto de humanos, via bate-papo online, em tempo real, como já é feito pelos buscadores. "Pessoalmente acredito muito nesse foco para os próximos passos dos futuros mecanismos de buscas. Em vez apenas de algoritmos, ocorrerá a inclusão de conhecimento humano ajudando a máquina a pensar, com a sugestão de bons e relevantes links", prevê Favaretto.
De acordo com Favaretto, a concretização da web 3.0 será resultado da junção da experiência e conhecimentos adquiridos com a tecnologia semântica (significativa) que, embora pareça novidade, é discutida há anos por Tim Berners-Lee, britânico responsável pela criação da world wide web. “De maneira dedutiva, a web 3.0 irá atribuir significados claros e mais específicos aos conteúdos das páginas, interpretando e contextualizando dados. É a tentativa de inverter a solução de como melhorar o acesso a grandes volumes de informações: a máquina fará o papel do homem e não o homem o da máquina.”
Eduardo explica que, se hoje o usuário usa as opções de busca avançada para refinar o resultado de uma busca, os melhores resultados são obtidos graças a seu esforço humano de discernir o uso das palavras-chaves corretas e de vasculhar o resultado final apresentado. “A próxima geração de buscadores pensará por você, pois, os dados e as informações já estarão construídos e amparados por categorias, numa linguagem que faça sentido para a máquina - o princípio será: incluir informação sobre a informação", afirma o especialista.
Além da inteligência artificial, os melhores serviços de busca também contarão com o auxílio direto de humanos, via bate-papo online, em tempo real, como já é feito pelos buscadores. "Pessoalmente acredito muito nesse foco para os próximos passos dos futuros mecanismos de buscas. Em vez apenas de algoritmos, ocorrerá a inclusão de conhecimento humano ajudando a máquina a pensar, com a sugestão de bons e relevantes links", prevê Favaretto.
7 Tips To Increase Sales With Your Ecommerce Web Site
Ecommerce is just exploding right now on the Net. More and more people are doing their shopping online. Some Internet retailers are even beating out their offline counterparts. So what does this mean to you? It’s important that you are taking full advantage of your web site to get your share of the billions of dollars spent online every year. In this article we are going to cover 7 tips that you can put into practice immediately to increase your sales and revenue with your ecommerce web site.
1: Introduction
Make sure to have a brief introduction on the homepage of your web site. Your introduction should be concise and clearly identify the benefits of your visitors shopping at your site.
2: Navigation
Make sure that your site has clear and easy navigation, such as a visible search box on the top part of your web site, clear categories to browse through, a FAQ page that clearly explains your shipping and return policy, and etc.
3: Gift Certificates
People love getting gifts at certain times of the year, so make sure that you have gift certificates that your visitors can purchase right on your web site.
4: Customer Loyalty
Instead of just focusing on getting new customers why not take advantage of repeat business? Why not give your customers an incentive to come back and do business with you again? You can easily do this by offering coupons and special discounts to ones who have already purchased something from you. This is a lot easier than acquiring new customers since they already know you and feel comfortable shopping at your site. You can also add more value to your customers by adding live customer support to your site.
5: Special Offers
Make sure to have a section on the top part of your home page devoted to featuring your current special offers and sales items. In fact if you happen to have a lot of special offers you can just feature the most popular ones and then make a separate web page that shows all of your sales items.
6: Shopping Carts
People want the checkout process to go as quickly and smoothly as possible, so make sure that your visitors are always just one click away to checkout. Try to reduce the checkout process to as few steps as possible. Make sure to offer multiple payment options such as credit cards, Paypal, online checks, mail orders, and such. When you no longer have a product in stock make sure to either remove it from your site or clearly mark it as “out of stock”. There is nothing more irritating for a customer to go through the whole checkout process only to find out that you no longer carry the item they ordered.
7: Affiliate Program
Do you have your own affiliate program? The most successful web sites have one and you should too. By starting your own affiliate program you will develop an increasing online sales force where you only pay them when a sale is made. There is really no risk and it is one of the best low cost effective advertising methods that you can use.If you put these tips into practice you will notice a drastic increase in your sales and web site revenue.
About the Author
Jordan Williams is the Owner of WebCashLink.com which gives you the resources, tools, and software to succeed with an online business.
http://www.webcashlink.com
1: Introduction
Make sure to have a brief introduction on the homepage of your web site. Your introduction should be concise and clearly identify the benefits of your visitors shopping at your site.
2: Navigation
Make sure that your site has clear and easy navigation, such as a visible search box on the top part of your web site, clear categories to browse through, a FAQ page that clearly explains your shipping and return policy, and etc.
3: Gift Certificates
People love getting gifts at certain times of the year, so make sure that you have gift certificates that your visitors can purchase right on your web site.
4: Customer Loyalty
Instead of just focusing on getting new customers why not take advantage of repeat business? Why not give your customers an incentive to come back and do business with you again? You can easily do this by offering coupons and special discounts to ones who have already purchased something from you. This is a lot easier than acquiring new customers since they already know you and feel comfortable shopping at your site. You can also add more value to your customers by adding live customer support to your site.
5: Special Offers
Make sure to have a section on the top part of your home page devoted to featuring your current special offers and sales items. In fact if you happen to have a lot of special offers you can just feature the most popular ones and then make a separate web page that shows all of your sales items.
6: Shopping Carts
People want the checkout process to go as quickly and smoothly as possible, so make sure that your visitors are always just one click away to checkout. Try to reduce the checkout process to as few steps as possible. Make sure to offer multiple payment options such as credit cards, Paypal, online checks, mail orders, and such. When you no longer have a product in stock make sure to either remove it from your site or clearly mark it as “out of stock”. There is nothing more irritating for a customer to go through the whole checkout process only to find out that you no longer carry the item they ordered.
7: Affiliate Program
Do you have your own affiliate program? The most successful web sites have one and you should too. By starting your own affiliate program you will develop an increasing online sales force where you only pay them when a sale is made. There is really no risk and it is one of the best low cost effective advertising methods that you can use.If you put these tips into practice you will notice a drastic increase in your sales and web site revenue.
About the Author
Jordan Williams is the Owner of WebCashLink.com which gives you the resources, tools, and software to succeed with an online business.
http://www.webcashlink.com
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